2003-15-1-11-16 - Saudi Dental Journal

ISSN (Print) 1013-9052
EISSN 1658-3558

The Saudi Dental Journal,
P.O. Box 52500,
Riyadh 11563,
Kingdom of Saudi Arabia

Tel.	966-1-467-7328
Fax.	933-1-467-7308 / 966-1-467-7534
Email	saudidj@ksu.edu.sa

Patient satisfaction with the dental services provided by the

Dental College of King Saud University

Wedad Y. Awliya, BDS, MSc
College of Dentistry, King Saud University P.O. Box 5967, Riyadh 11432, KSA

The objective of this study was to measure patients' satisfaction with services and dental care provided by the College of Dentistry of King Saud University. Six hundred and fifty copies of a designed questionnaire were distributed in both Malaz (MUC) and Darraiya (DUC) campuses of the Dental College. The questionnaires were distributed, for two months, to regular patients by the receptionist when the patients arrived for their appointments.Twenty-three items concerning personal data, satisfaction with facilities, services, and perception of care received were included in the survey. Results: 1. The most common reason (75%) for wanting to be a patient at the Dental College was the perceived availability of up-to-date care. 2. Sixty-two percent of the patients indicated that friends or neighbors advised them to go to the Dental College. 3. Patients were significantly dissatisfied with some items such as parking areas facilities, elevators, and getting appointments by phone. 4. Eighty-four percent responded positively to items concerning treatment. For the length of the appointments only 26% responded positively. 5. Ninety-eight percent indicated that they would recommend the Dental College to others seeking dental care. In conclusion, the results of this questionnaire indicated that the majority of the patients who responded were satisfied with the facilities, services and treatment received at the Dental College clinics of King Saud University.

Saudi Dental Journal 2003;15(1):11-16.